Recent Posts

How SERVPRO of Missoula makes residential fire damage “Like it never even happened.”

3/4/2021 (Permalink)

Two SERVPRO technicians cleaning smoke damage off a ceiling. SERVPRO of Missoula will clean your home top to bottom to make fire damage “Like it never even happened.”

The extent of damage that occurs during a residential fire can vary greatly, but SERVPRO of Missoula brings the same restoration expertise into every individual case. Whether your home experienced a small fire which got put out quickly and caused mainly smoke damage, or a large fire that charred multiple rooms, SERVPRO of Missoula is there to help with damage mitigation and restoration every step of the way.

In our commitment to making your residential fire “Like it never even happened,” our technicians will perform a complete pack-out of all the items in your home, so that every single salvageable item can be cleaned and inventoried, and so that the entire structure can under-go air purification and deep cleaning. If any areas of your home need to be repaired due to extensive fire damage, our in-house carpenter will erase any evidence of the fire, right down to the base trim!

Though fire restoration can be a long process, our project managers will give you daily updates on job progress and answer any questions or concerns you may have along the way. And when you move all of your cleaned and inventoried belongings back into your newly smoke- and fire-damage-free home, you’ll be glad you put SERVPRO of Missoula on the job!

Emergency Readiness at Home: Your Missoula Evacuation Plan

2/25/2021 (Permalink)

Cars evacuate an area surrounded by forest fire. Disasters are scary, but having a plan makes them less so.

Disasters happen. It’s frightening to think about the possibility of having to flee your home due to a widespread emergency, but it’s even more frightening to think that you would be completely unprepared for such a situation. By making just a few considerations now, you and your family can be ready for an evacuation in the future.

If a local emergency triggers an evacuation, your family will need a place to go. That’s why the first step in your evacuation plan should be designating two or three out-of-town locations in separate directions where you could go. These locations could be hotels or houses of friends or family, and if you have pets it’s important to make sure they can shelter your pets, too. Then make sure you’re familiar with alternate routes away from your home, and means of public transportation in case driving your personal vehicle isn’t an option.

With many weather events and some natural disasters (like forest fires), there may be forewarning that you’ll need to evacuate. In these cases, make sure to keep your gas tank full and to create a “go-bag” of essentials that you can pick up and take with you at a moment’s notice. When local officials give the word to evacuate, take as few cars as possible and stick to recommended evacuation routes as shortcuts could be blocked. Before you leave, it’s also best to unplug electrical equipment (though it’s only necessary to unplug refrigerators and freezers if there’s a risk of flooding), lock all of your doors and windows, and activate your family communication plan by letting an out-of-town family member know where you’re going and when you arrive. Only return home once local officials have said it’s safe to do so.

Overall, when a local emergency that necessitates evacuation has occurred or may occur, the most important steps to take are to keep updated with local news radio, and to always follow local officials’ instructions. For more information on emergency preparedness, check out the other blogs in the “storm” category, and ready.gov/plan

Fast Emergency Response Time in Missoula?

2/22/2021 (Permalink)

The city of Missoula is shown as the sun sets over the mountains. We are on-call 24-hours a day to respond to fire and water damage emergencies in Missoula.

Faster to Any Size Disaster in Missoula

When disaster strikes your home or commercial business, fast response to your call means everything. As one of our customers, Coleman, relates on our testimonial page, he called us in because snow had melted into his in-law’s house basement, causing water damage. We answered his call within two rings, arrived within two hours of his call, and immediately extracted the water, removed all of the water-saturated drywall, and began the drying process. As Coleman states in his testimonial, he was very pleased with our customer service, and how responsive we were throughout the restoration process.

One, Four, Eight Rule

SERVPRO® of Missoula follows the one, four, eight-hour rule. This means we will respond to your call in one hour or less, arrive on-site within four hours, and contact your insurance adjuster within eight hours. When dealing with any fire or water damage emergency, time is critical because the damage can worsen over time, and the restoration time and the cost of restoration can increase significantly.

            Call Us Today!

Every minute counts when responding to a water or fire damage emergency, and SERVPRO® of Missoula is ready to respond to your call 24-hours a day. Call us at 406-327-9500. We’ll restore your property damage in Missoula, “Like it never even happened.”

SERVPRO of Missoula is Independently Owned and Operated.

The Effect of Snowmelt and Hydrostatic Pressure on your Missoula Home

2/18/2021 (Permalink)

Snow melting on grass, with fallen leaves. Hydrostatic pressure is hard to see. Instead of waiting for signs of damage, protect your home’s foundation with preventative steps!

Another Groundhog Day has come and gone and as usual, Punxsutawney Phil saw his shadow. That’s supposed to mean six more weeks of winter, and here in Western Montana, it looks like we’re getting every bit of it.

As hard as it might be to believe right now, all this snow we’re getting will eventually melt. Snowmelt, while an important part of the annual water cycle, can spell trouble for your house’s foundation or basement. The potential trouble stems from a phenomenon called hydrostatic pressure, wherein excess water creates soil expansion as it seeps into the ground. A house’s foundation then blocks that water from where gravity wants it to travel—downhill—and it so the water exerts pressure on the foundation instead. At greater depths, hydrostatic pressure combined with the force of gravity and the weight of the earth itself can begin to compromise foundations and basement walls, leading to fissures and leaks.

Obviously, there’s not much homeowners can do about weather patterns or the occurrence of snowmelt. But there are steps you can take to protect your foundation from the insidious effects of hydrostatic pressure. As is often the case, prevention is the best way to deal with water damage in your home; installing a sump pump is one way to protect against excess water finding its way into your basement or crawlspace. Then, regular inspections and maintenance of your outdoor water drainage systems can help ensure that clogs aren’t creating unnecessary additional pressure and sending water down unintended paths. Finally, if you do notice a crack in your basement wall or around your foundation, seal it immediately. And of course, if you see that water has made its way in, contact SERVPRO of Missoula so we can help make it “Like it never even happened.” 

Training Matters: SERVPRO of Missoula's Certifications and Commitments

2/16/2021 (Permalink)

A project manager briefs Servpro technicians in full PPE on work to be done. SERVPRO technicians have the training to get the job done!

The SERVPRO of Missoula website has a lot to say about the training that our technicians and project managers receive. This is because when the need for a remediation and restoration professional arises, the need is often urgent, and we want our customers to know right from the start that our technicians have the training to get the job done right.

We often specifically mention IICRC and RIA certifications. And why are these important? The IICRC—the Institute of Inspection Cleaning and Restoration Certification—is a non-profit organization that has provided the most utilized information for the cleaning and restoration industry in the U.S. for more than forty years. The RIA—the Restoration Industry Association—is the oldest restoration trade association in the country and works with the IICRC to develop industry standards. The trainings our team leaders receive from these two organizations, in conjunction with specialized training provided by our corporate training facility, equip them with the expertise to address water, fire, or mold damage of any scope or scale. This is due to vigorous courses in all aspects of remediation—from advanced safety training to classifying categories of water damage to understanding microbial growth.

When we speak of our highly trained team here at SERVPRO of Missoula, it isn’t just idle chatter. Our team members are trained not only at the beginning of their SERVPRO careers, but via additional and refresher trainings throughout each year to ensure that we can deliver on our promise to make the water, fire, or mold damage in your home or business “Like it never even happened.”

Bad Odor in Missoula Store?

2/15/2021 (Permalink)

A clean drain in a commercial business is shown. We are specialty-trained to remove odors in commercial businesses in Missoula.

Inconvenient Odor

There was a foul odor in my Missoula gas station convenience store that we could not locate. It was so off-putting that employees and customers were complaining. We pulled all of the shelves out and thoroughly cleaned the store from top to bottom, but the smell prevailed.

            Scientific Odor Removal

SERVPRO® of Missoula understands the effects bad odors can have on a business, and we know that proper identification of an odor can be a tricky thing. Our technicians are educated and trained in the science of odor removal. In this case, the odor was originating from the drain in the men’s and women’s bathrooms. The odor was created by bacteria in the drain. We extracted the standing water in the drain systems and cleaned, disinfected, and deodorized the drain and the bathrooms, which neutralized the odor.

Deep Cleaning Services

Once we learned that SERVPRO® provides deep cleaning services, we got an assessment of other high traffic areas in the store that would benefit from routine deep cleaning, and now the store always looks it’s best!

Call Us!

When your Missoula business has a bad odor, SERVPRO® of Missoula is Here to Help. ® We provide deep cleaning and routine maintenance services for your commercial business to keep your customers coming back. Call us at 406-327-9500.

SERVPRO of Missoula is Independently Owned and Operated.

New CDC Recommendations for Emergency Supply Kits for Missoula?

2/10/2021 (Permalink)

Hand sanitizer and a stack of face masks sit on a table. Missoula residents rely on us to mitigate storm damage!

New CDC Recommendations for Emergency Kits

Did you know that the National Centers for Disease Control and Prevention (CDC) now recommend emergency supply kits should include additional items to help prevent the spread of the new coronavirus, COVID-19, other viruses, and the flu? SERVPRO® of Missoula has weathered many winter storms alongside Missoula residents and we respond to many storm damage emergencies.

In addition to a basic supply kit, here are the CDC emergency kit additions:

  • Masks (for everyone ages 2 and above)
  • Soap, hand sanitizer
  • Disinfecting wipes to disinfect surfaces
  • Prescription medications

Other basic supply kit additions include:

  • Non-prescription medications such as pain relievers, anti-diarrhea medication, antacids or laxatives
  • Prescription eyeglasses and contact lens solution
  • Infant formula, bottles, diapers, wipes, and diaper rash cream
  • Pet food and extra water for your pet
  • Cash or traveler's checks
  • Important documents
  • Sleeping bag or warm blanket for each person
  • Complete change of clothing appropriate for your climate and sturdy shoes
  • Fire extinguisher
  • Matches
  • Feminine supplies and personal hygiene items
  • Mess kits, paper cups, plates, paper towels, and plastic utensils
  • Paper and pencil
  • Books, games, puzzles, or other activities for children

Call Us!

If you have a storm damage emergency in Missoula, SERVPRO® of Missoula is Here to Help. ® Call us at 406-327-9500.

SERVPRO of Missoula is Independently Owned and Operated.

Emergency Readiness at your Missoula Business: Evacuation Plans

2/4/2021 (Permalink)

A fire exit sign on a gray door. Having an Emergency Response Plan for your business can save precious time in the event of an emergency and can help keep your employees safe!

Emergency drills are not only commonplace in public schools across the nation, but are actually required by law in most states. The importance of these practices in schools is self-evident, and yet they are often completely dismissed in the workplace. While some emergencies are region-specific and don’t affect the Missoula area (such as hurricanes and tornadoes) all workplaces are vulnerable to emergencies of one type or another. Assessing risks and creating a plan for your business in accordance with those risks can make your employees feel safer at work, help your business get back up and running quicker after an emergency, and even save lives.

In any emergency situation, you have a choice to evacuate or to take shelter. The first step in creating an Emergency Response Plan for your business is to perform a risk assessment of your facility, and for each risk decide which course of action is appropriate. One risk common to all workplaces is the risk of fire, wherein evacuation is of course necessary.

Your evacuation plan should include the following: a recognizable alarm system that can be heard throughout the facility; at least two exits per floor, which are clearly marked and accessible; previously arranged accommodations (such as a designated aide, if necessary) for employees with disabilities; and a roster of employees (plus visitor check-in list, if applicable) so each individual can be accounted for once reaching your designated off-site assembly area. Once you’ve created an evacuation plan with these components, you should assign specific employees to tasks like directing others to the exit in the event of an evacuation, bringing along a first aid kit (this should be readily accessible within your facility), and bringing the employee roster. You also want to make sure to run practice drills with your employees no less than once a year.

To get started on your business’s evacuation plan, you can visit ready.gov/business/implementation/emergency and download their Emergency Response Plan Worksheet. Also, keep an eye out for another SERVPRO of Missoula blog delving into Shelter-in-Place emergency plans.

Nursing Home Fire in Missoula?

2/1/2021 (Permalink)

A woman is being read to by a nursing home staff person. We respond to fire damage emergencies 24 hours a day in Missoula.

Are your loved ones safe?

The National Fire Protection Association (NFPA) offers many useful publications on its website to increase public awareness about fire hazards. If you have a loved one in a nursing home or are considering nursing home options, there are things you can do to increase the safety of your loved one. SERVPRO® of Missoula cares about the people in the Missoula community, and offers these considerations from the NFPA when visiting someone in a nursing home or when choosing a nursing home:

  • Is the building well maintained? Make sure that paper and other storage items do not block doors or hallways needed for escape.
  • Check to make sure there is an evacuation plan in place that involves all staff and is practiced regularly.
  • Are there safety systems in place such as alternative exits, smoke detectors, and sprinklers?
  • Check on the staff-to-patient ratio. How many staff per resident during the day and especially at night or on weekends and holidays? Is supervisory staff available to carry out an escape plan if there is a fire?
  • Are there guidelines for people who smoke, such as a separate room or staff supervision?
  • Does nursing home management take your questions regarding safety seriously and are they forthcoming with information?

Call Us!

SERVPRO® of Missoula has been responding to fire damage emergencies in Missoula for years and we are on call 24-hours a day to respond to your call.  Call us at 406-327-9500.

SERVPRO of Missoula is Independently Owned and Operated.

What to do if you find mold in your Missoula home

1/28/2021 (Permalink)

Mold along a baseboard in the corner of a room. Finding mold in your home can be scary business, but it’s our business to make it “Like it never even happened.”

If you find mold in your home or business, several worries are likely to race through your mind—you may wonder ‘Is this affecting the health of my family or employees?’ ‘How extensive is it?’ or ‘How do I even begin to get rid of it?’—but it’s important not to panic. Mold spores get released into the air when they’re disturbed, so if you discover mold, the first step you should take is to back away from whatever project exposed the mold, and to not disturb it further.  

Second, because mold is caused by excess moisture, it’s important to figure out where the moisture came from. If you discover an active source of moisture, such as a leaking pipe, fix the leak or eliminate the source as soon as possible. Once you’ve cut off the source of moisture to the area affected by mold growth, it’s time to call insurance and see if mold damage is covered by your homeowner’s insurance. Your agent will also be able to recommend next steps based on the size and scope of the damage. In most cases, but certainly if the affected area is larger than 10 sq. ft (approximately 3 ft by 3 ft), the most reliable way to remediate the mold in your home is to call in remediation professionals. This is because many popular home remediation methods, such as the use of bleach, may not fix the problem and can make it likely for the mold to return. SERVPRO of Missoula uses advanced methods of containment and air filtration, as well as specially formulated cleaning products to remove mold and recreate a healthy environment for your family.